The owner of OSTACBD.EE (hereinafter referred to as the Online Shop) is MYSYNDICATE LTD (registration number 14099709), Kemp House, 160 City Road, London, United Kingdom, EC1V 2NX.

Validity of the sales contract, commercial and price information

The terms and conditions of sale apply to the purchase of goods from the Online Shop.

The prices of the products sold in the online shop are indicated with the products. A delivery fee is added to the price.

The delivery fee depends on the location of the buyer and the delivery method. The delivery charge will be displayed to the buyer when placing the order.

Information about the goods is provided on the Online Shop directly next to the goods.

Placing an order

To order, you must add the products you want to your shopping cart. To place an order, you must fill in the required fields and select the appropriate delivery method. The amount of the fee will then be displayed on the screen, which can be paid by bank transfer or other payment method. The contract shall enter into force from the date of receipt of the amount due to the current account of the Online Shop.

If the ordered goods cannot be delivered due to expiry of the delivery period or for any other reason, the buyer will be informed as soon as possible and the money paid (including delivery costs) will be refunded immediately, but not later than 14 days after the notification.

Delivery

Goods are shipped to the following countries: the United Kingdom, Estonia, Finland, Latvia, Lithuania, Sweden, Norway, Poland, Moldova, Slovakia, Denmark.

The shipping costs are borne by the buyer, and the corresponding price information is displayed with the shipping method. Shipments within Estonia usually arrive at the destination specified by the buyer within 3-7 working days from the entry into force of the sales contract. Outside Estonia, delivery will take place within 14 calendar days. In exceptional cases, you have the right to have the goods delivered within 45 calendar days.

Right of withdrawal

After receipt of the order, the buyer has the right to withdraw from the e-contract within 14 days.

The right of withdrawal does not apply to a contract for the delivery of goods in a closed package which is not suitable for return for reasons of health or hygiene and which has been opened after delivery and in other cases listed in § 53(4) of the Law of Obligations Act.

The right of withdrawal does not apply if the buyer is a legal person. In order to exercise the 14-day right of return, the goods ordered may not be used in any other way than is necessary to ascertain the nature, characteristics and functioning of the goods, in the same way as is allowed for testing the goods in a physical shop. If the goods have been used for purposes other than what is necessary to ascertain the nature, characteristics and functioning of the goods, or if the goods show signs of use or wear, the Online Shop has the right to reduce the refundable fee in accordance with the reduction in the value of the goods. In order to return the goods, you must submit a withdrawal form, the form of which can be found here: withdrawal form and send it to the e-mail address no later than 14 days after receipt of the goods. The cost of returning the goods is borne by the buyer, unless the reason for returning the goods is that they do not correspond to what was ordered (e.g. they are wrong or defective). The buyer must return the goods within 14 days of the date of the application or provide proof that he has handed them over to the carrier within that period. Upon receipt of the returned goods, the online shop will immediately, but not later than 14 days from the date of receipt of the cancellation, return to the buyer all payments received from the buyer under the contract. The online shop may refuse to make a refund until it has received the goods covered by the contract or until the buyer has provided proof that he has returned the goods, whichever is the earlier. If the buyer has expressly chosen a delivery method other than the cheapest delivery method offered by the Online Shop, the Online Shop is not obliged to reimburse the consumer for the cost that exceeds the cost of the usual delivery method. The online shop has the right to withdraw from the sale and to demand the return of the goods from the buyer if the price of the goods in the online shop is marked significantly below the market price of the goods due to a mistake.

Direct marketing and processing of personal data

The online shop uses the personal data provided by the buyer (including name, telephone number, address, e-mail address, bank details) only for processing the order and sending the goods to the buyer. The online shop transfers personal data to transport companies in order to deliver goods. The online shop sends newsletters and offers to the buyer’s e-mail address only if the buyer has expressed his/her wish to receive them by entering his/her e-mail address on the website and has indicated his/her wish to receive direct mail notifications. The purchaser may opt out of receiving offers and newsletters by email at any time by notifying us by email or by following the instructions in the email containing the offers.

Dispute resolution

If the buyer has any complaints about the Online Shop, they should be sent by e-mail to tere@ostacbd.ee. If the buyer and the Online Shop are unable to resolve the dispute through an agreement, the buyer can turn to the Consumer Disputes Committee. The Consumer Disputes Committee is competent to settle disputes arising from a contract concluded between the buyer and the Online Shop. There is no charge for the Commission to examine the buyer’s complaint. The buyer can turn to the European Union’s consumer dispute resolution platform.